How to Choose a Commercial Cleaning Service

One would think choosing a commercial cleaning services to maintain their facility would be an easy task. Most maintenance managers associated with facilities, responsible for overseeing the sanitation and health of their building, understand this is not as simple as it sounds. The type of facility and its needs dictate the assistance required. The appearance of the facility plays a large role in the success of the business, whether it is a supermarket, store or even a hospital. A dirty look always makes a bad impression! With cleaning being an $80 billion dollar business, there is an extensive list of commercial cleaning services, some of which have decided to franchise. They range from small, mid-size and large, and all have their own menus of services to offer. So , what are some things to look for when making a choice?

Let’s start with the facility plus size. Depending on the kind of business and size of your facility helps narrow down the list of commercial cleaning services to research. Do you have multiple locations requiring service? Next, decide on the services you need; the type of surface(s) that need to be cleansed, and what kind of frequency are you looking for? Lastly, decide on your budget. Once this listing is in place it is time to start the interview process. Write down all your questions.

For a mid-size to large facility there are most likely more than one area or type of areas to be cleaned. Whether it is a supermarket, retail area, school, hospital or even a warehouse, every place has floors to be cleaned and maintained. But what kind of surface is it? Is it ceramic, vinyl, concrete, carpeting? Don’t forget the windows. If it’s the supermarket you may require department cleansing, such as meat rooms, bakery, deli & hot foods, etc … Could it be a hospital? Hospitals and colleges have their own level of “clean” to keep, with strict rules, regulations and procedures to be followed. Choosing a larger commercial cleaning service who offers a diverse menu of services for being your best choice. Make sure to add to your list commercial cleaning service franchises, as they tend to always offer the services you will most likely require and can offer them to multiple locations should you need this.

Here are a few important questions to assist you make your decision on the choosing the right cleaning program:

1 . What services do they specialize in?

2 . Are they a franchise company? Can they service multiple areas if necessary?

3. Do they have the particular man-power to accomplish the services you require?

4. What is their experience?

5. What kinds of cleaning products do they use? plus why?

6. What types of clients perform they currently provide services regarding? Do they have experience with other businesses like yours?

7. Do they have references? A commercial cleaning business who will give you at least 3 references of current clients also is a powerful indication this company is confident of the abilities to provide the services you need and the way you deserve to have your facility seem.

You want to look for a well rounded industrial cleaning service which has a proven track record of retaining its clients. After all you don’t want to have to keep repeating the hiring processing. Review the answers to questions carefully to help narrow your own list of possible cleaning services to choose from. Before making your final selection there are a few additional items just as important in the making decisions process.


Does the company possess liability insurance and is it enough to protect you against a potential liability claim arising from the cleaning? Do they maintain worker’s compensation insurance for workers? Most states require this type of insurance. Don’t just take the cleaning company’s word stating they have insurance plan. Many companies do not carry insurance coverage, or only carry a minimal amount. Get a copy of their insurance certificate. If you hire them insist on getting added as a certificate holder and additional insured, so you are updated with a new certificate when it expires or if the policy is cancelled.

Every reliable commercial cleaning service will be happy to provide proof of insurance. Choose an industrial cleaning service that has insurance to shield you and your commercial facility in case of damage to your property and injury to the cleaners while they are on your property.

Cleansing Products & Equipment:

For Your Defense before you hire the commercial cleansing service go through the facility to find out the actual plan to use on the various surfaces. Many inexperienced commercial cleaners make use of the wrong products or use the right products improperly. Some in-experienced cleaners even use the wrong equipment. This can cause permanent damage or stains to your property. A reputable and experienced firm will gladly take the time to tour your facility, see the work which needs to be done and even assist you in developing a plan to keep the facility clean and sparkly.

Cleaning Checklist:

Ask the commercial cleaning service for a cleaning register which will list all the services carried out for each cleaning. This check list or “work order” should be signed by management in order for the commercial cleansing contractor to submit billing. This particular insures you will only pay for providers that have been provided to your satisfaction.

Pricing Structure:

Ask the commercial cleaning service for their pricing structure not just for the services you will require regularly but also for any incidental services which may arise during your contract with them. So they are cleaning your floors three times a week?
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But , what if something occurs to require a strip and wax from the floor area? How much will that will cost? A reputable commercial cleaning program understands budgets and will understand your need to have an idea, if not a solid money amount for the types of services required or which may become necessary.

Lastly, policies. Ask to see the companies policies on types of payment they acknowledge, their cancellation policy and if they provide a guarantee.

Choosing a commercial cleaning services does not have to become a time consuming task if you utilize the information from this article as a tool to assist you in making a choice. A industrial cleaning service that takes you a chance to answer all your questions, who takes the time to survey the facility and has a thorough knowledge of the services to be performed is more likely to meet and most likely will exceed your expectations!

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